Grab your most festive hat or most outrageous tie and come out to enjoy all things Derby!

Synetek Solutions will attend to the 21st Annual Derby Day Party event organized by the Volunteer Center on Saturday, May 4, 2013, at Apple Ridge Country Club in Mahwah, NJ.

Guests will enjoy a wonderful afternoon of savory southern food, authentic mint juleps, wine tasting, great music, cigars and of course, the 139th running of the Kentucky Derby! The party runs from 3:30 – 7:00 pm and features a silent and live auction in which guests can bid on a range of select items such as fabulous jewelry, vacations, sports memorabilia, as well as some very special items for the Derby enthusiast.

A new feature this year is Maxum Cigars. Maxum Cigars features the finest in Dominican, Indonesian and Nicaraguan tobaccos. Rob Menaker, President, will be in house doing a rolling demonstration for guests to enjoy.

Get your Derby on!!!

On April 16th Jhovanny Rodriguez of Synetek Solutions along with many other knowledgeable panelists on the subject matter of Business Continuity and Disaster Recovery, presented a very interesting seminar in regards to “How To Save Your Company After Disaster Strikes”, with Synetek Solutions having an emphasis of “Securing Business Records: Risk Management and Disaster Recovery”.

Businesses need to able to adapt to changes as time and Mother Nature strikes; Synetek Solutions more than anything knows the how, the why, and the when to perform, implement, and maintain these strategies that will help your business stay afloat even when many other businesses aren’t, retaining your profit during hard times. Jhovanny Rodriguez went on giving his expert advice on how to start this journey.

The University has invited Synetek Solutions for a second part of this seminar, as more people wanted to come for such a great topic and turnout. Stay tune for upcoming Synetek Seminars.

Register Now!

17th Annual Bergen Bike Tour

Sunday, September 30, 2012

Darlington Park, Mahwah

Synetek Solutions invites clients, friends, vendors and families to join us un Sunday September 30 th for the Bergen Bike Tour in Darlington Park, Mahwah, NJ

The Bergen Bike Tour is a fun, family-oriented event that annually raises funds for two outstanding local organizations: Tomorrows Children’s Fund and the Volunteer Center of Bergen County.

All activities take place at Darlington Park, in Mahwah, NJ. Routes of 10, 25, and 50 miles are designed to accommodate riders of every ability. We also have a Kids’ Ride for children under age 10 that is held at Darlington Park.

The Bergen Bike Tour begins with breakfast for all riders and finishes with a home-cooked barbeque and fun-filled picnic for cyclists, their friends and families. Enjoy music, clowns, games and prizes galore!

To register click here

Source: www.forbes.com
Author: Reuven Cohen

It’s been a rough day for Linkedin, first with news that its iOS app collects full meeting notes and details from a device’s calendar and sends them back to the company in plain text. Then later news that more than 6.5 million password were reported compromised.

Norweigan IT website Dagens IT first reported the breach, noting that “Two days ago a package on the 6.5 million encrypted passwords posted on a Russian hacker site. Those who posted it wanted help to crack the codes, which is common in such environments, says password expert and consultant in Evry, Per Thorsheim. – Unfortunately, they are in a format that makes it relatively easy to break them, he said. According Thorsheim there is much to suggest that passwords are derived from LinkedIn, the great social network for professional users. It could mean that many lucrative users now are at risk for ID theft.”

Read more…

Synetek’s Help Desk started 2012 with very good service numbers and our customers are showing their appreciation by rating us with and A+ on the overall ticket resolution surveys for the past 4 months.

January was an average month in terms of new service tickets and this was clearly noticeable at the end of the month when the amount of closed service tickets was 114 greater than the amount of opened tickets. Totals for the month were 1210 open tickets and 1324 closed tickets. Overall work hours were higher than usual and Level 1 Technician Jaime Rodriguez was the agent with the most work hours reported, outstanding job Jaime!

This year brings the Help Desk team exciting projects and enhancements and we at the Help Desk are very happy to be part of the Synetek Family. The Help Desk is always working on making sure our client’s needs are solved on a timely matter we are always looking for better ways to provide them with enterprise level support.

Jhovanny Rodriguez of Synetek Solutions along with DeVry University Bhupinder S. Sran, Ph.D. presented an very interesting seminar on Cloud Computing Technology. The Seminar, tittled “Bringing The Cloud… Down To Earth” had as a goal to explain in plain English what the Cloud is, what this shift means to small businesses and how they can start taking advantage of it. The seminar covered how Cloud technology is being utilized today, and how it will impact your business in the future. The seminar also had a focus on the financial aspects that Cloud addresses.

The University has invited Synetek Solutions for a continuation of this seminar, as we extended the seminar for close to an hour and the audience kept a high interest. Stay tune for upcoming Synetek Seminars.

If you are interested in attending one of our virtual seminars, please let us know by visiting our contact us page and we will be more than happy to extend an invitation.

Synetek Solutions has upgraded their Microsoft Partnership from Certified Partner to Silver Partner, below are a few examples from Microsoft on why you should work with Certified Partners.

Why work with a Microsoft Certified Partner?

• Microsoft Certified Partners have demonstrated expertise. Each Microsoft Certified Partner must employ a minimum number of Microsoft Certified Professionals (MCPs) who have a demonstrated level of technical expertise and the proven ability to deliver solutions featuring Microsoft products. MCPs must pass certification exams developed by Microsoft.
• Microsoft Certified Partners have a broad-range of experience. Microsoft Certified Partners typically offer several areas of technical expertise including infrastructure, networking, office automation, e-commerce, collaboration, business intelligence, and other leading edge disciplines. Microsoft Certified Partner services include consulting, training, implementation, maintenance/support, and hosting services.
• Microsoft Certified Partners have direct support from Microsoft. Microsoft Certified Partners have access to 24 x 7 x 365 support for your project whenever they need additional support from Microsoft.
• Microsoft Certified Partners offer a real world perspective to your technology strategies. Microsoft Certified Partners have been in the business, on average, for more than 5 years. They bring experience to your projects gained through conducting similar projects over many years of service.
• Microsoft Certified Partners are local. We are located and Hackensack, NJ and Dallas, TX and we look forward to helping you.

Mother Nature’s delivery of a very early snowstorm in October left hundreds of thousands of homes and businesses without electricity and/or internet for an extended period of time. Some were without power for more than a week. If a home is without power, it’s a severe inconvenience. If a business is powerless, it’s a disaster. Businesses that could not send or receive emails or access the internet were unable to operate and lost money every day.

We have some tips to help you prepare your small business for survival in the face of a disaster.

1. If you have not already done so, adopt an electronic data back-up service
2. Make sure your back-up solution is capable of storing your information both
   on site and off site
3. Ensure that your IT department has images of all your systems. Your back-up and disaster recovery is even better if this process is automated and is part of your ongoing solution
4. Develop a separate Business Email Continuity solution that gives you access to your emails if a server is down, if the internet is down and/or in the event of a power outage
5. Create written procedures so that your staff knows what to do in case of an emergency

Disaster Recovery Planning is not just for the IT Department. Include the following emergency procedures:

1. A third party communication vendor who is capable of contacting all of your employees by cell phone, SMS or a phone call
2. An up-to-date chain for telephone communications
3. IT Processes for Systems Recovery

If you have any questions or would like a review of your disaster recovery plans, contact Synetek Solutions via phone at 201-696-0292 or via email at sales@syneteksolutions.com. Click here to visit us on the web.

Synetek Solutions has been using ConnectWise PSA as our ticketing system for close to 6 years now. The server hosting this application was recently upgraded to a very powerful server hosted in our state of the art datacenter in northern New Jersey. This new server has the resources and redundancy to handle up to 100 Synetek employees and the redundancy in place for 99.9 percent uptime.

Along with the upgrade of the hardware, we have also upgraded our software to ConnectWise’s latest version, among the new features included with these latest version include:

Re-engineering of Email Connector (used to convert emails sent to support onto a service ticket). With this enhancement tickets are created within seconds of arriving to the support mailbox as opposed to every 10 minutes, which allows us trim down response time. While 10 minutes does not seem like a lot, when you multiply 10 minutes times 1500 tickets we open and resolve a month, this puts us 250 hours ahead of the game on a monthly basis.

Among others like, inline spell check for time entry and tickets, synchronization of paid invoices from our financial software, paid stamp on paid invoices, new reports, etc. but one of the areas that clients are excited about the most, is our client portal.

If you have not used our client portal, we highly encourage you to request access through the helpdesk to the portal.

The client portal allows an end-user access to go directly into our ticketing system and see the status of their service tickets, including all time entries, which of our technicians is assigned to the ticket, as well as allowing you to provide or request an update, when is someone scheduled to work on your ticket, etc.

In addition to looking at service tickets for himself/herself and with approval from the client’s main point of contact (POC), managers can gain access to looking at open service tickets for the entire company, review and approve quotes provided by synetek, review and reprint invoices as well as verify which invoices are paid or unpaid, look at projects, and review the different project phases and tasks and look at project budget versus actual reports, finally managers can run a variety of Executive Reports that include the health of the network as well as look at trending reports.

If you are not already using the client portal to stay updated on the progress of your service tickets, we highly encourage you to do so, as your IT department we want to keep you informed and make the process of obtaining support from us as efficient and easy as possible.

On August 17th, 2011 Synetek Solutions, along with other member companies from Team Networking, Inc, volunteered for the Rainbow Days “Back to School Celebration” event. Every August Rainbow Days hosts its Annual Back-to-School Celebration, a fun festivity to help Dallas-area children living in homeless, domestic violence and transitional shelters kick off the school year with new backpacks filled with necessary school supplies. For over 27 years, Rainbow Days, Inc. (a United Way agency) has provided children living in high-risk situations with the skills and support they need to overcome adversity and stay drug-free. To date, Rainbow Days has impacted more than 95,000 children in the Dallas Metroplex and trained more than 26,000 professionals in one of their award-winning curricula.

The 19th annual Back-to-School Celebration had a record-setting attendance of 700 children, youth and their parents from local shelters. The event was held again at a new location within Dallas Market Center, North Market Hall, which provided more space for new attractions. The carnival style party included a human hamster wheel, a large inflatable obstacle course, Karaoke, face painting, a cupcake walk, popcorn, relay races and many carnival games. Backpacks full of school supplies were provided for over 400 children in attendance and with collaboration and support from Captain Hope’s Kids, school age children each received two new school uniforms, all in an effort to get them excited about learning and going back to school. The children were able to start the new school year with everything they needed including a sense of pride.

These are the words of thank you from the Director of Volunteering, Mitzi White: “Hi, Manuel, While you and the rest of the Team Networking volunteers will definitely be receiving a “formal” Thank you, I wanted to personally reach out and Thank YOU specifically for your time and efforts with the Back-to-school event. Without your initial interest we wouldn’t have had the INCREDIBLE volunteers you recommended. Each of you helped to make a MAJOR DIFFERENCE in the overall event and words cannot express my sincere gratitude and appreciation”

This is the second year that Synetek has been involved with this organization. We look forward to work with this incredible organization in years to come. What a great opportunity and what an amazing experience!