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From the Desk of our Help Desk Manager

From the Desk of our Help Desk Manager

“Tips and Tricks on How To Get More From Our Help Desk”

At our Help Desk we strive to give the best service and support to all of our users at any time of the day with our superior skilled level technicians. We provide you with the type of help desk support that is only available to large corporations.

 

The way that our help desk is structured is based on the performance of 3 main functions: to provide a single point of contact for users to gain assistance in troubleshooting, to get answers to questions, and to solve known problems. We manage all requests through the use of a tracking system and this system allows us to track and sort out your requests.

 

Our help desk is designed into different levels to handle different types of questions. L1 (first-level) answers or provide common information, L2 (second-level) handles more complex issues and if necessary a field technician will be deploy to the site to solve the issue.

 

Some tips on how you can get the most out of your Help Desk are:

  • Email directly to support and copy the Help Desk Manager
  • Be direct and to the point on your subject and body of the email and express the urgency or non-urgency of the issue
  • Include screen shots to help better serve you
  • You can contact the Help Desk by going to website and clicking Support Center, by emailing, or by calling

 

You can always rely on us, tell us your issue and let us troubleshot and find a solution for you.

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