Unlimited Help Desk

Your Single Point of Contact For All of Your Support Needs

Our help desk is available to you Monday through Friday between the hours of 8 A.M. to 6 P.M. The better news is that you will have a technical professional picking up the phone with the ability to help you. This means no more waiting to get a hold of an IT consultant while they are assisting other clients.

Majority of businesses pay an IT consultant by the hour. Making business owners have the task of policing each issue and sometimes trying to solve them, saving them time and money. However, by using the Help Desk the process of getting the problem fixed will be cut down.

With our Help Desk, users are encouraged to call directly since it is available to you at no additional cost. This increases productivity and decreases downtime for your business.

More than 75% of the time issues are taken care of between Proactive and our Help Desk. If for whatever reason, the issue cannot be resolved by the Help Desk they will dispatch a technician and within a couple of hours your problem is resolved.

The benefits of Unlimited Help Desk include:

• The Help Desk is UNLIMITED. By all means, CALL US – we are ready and eager to help.
• On average with Synetek Help Desk, you will get someone within the first 30 seconds.
• Bilingual technicians are also available.
• We provide state of the art ticketing system.
• You can open a ticket by calling or e-mailing the Help Desk.

The Help Desk not only helps with your computer problems – they will answer any of your concerns or questions regarding any other program such as Microsoft Office, Adobe Reader or your industry’s specific application.