10 things we do better
- We manage your technology better, freeing you to run your business.
- Through our Proactive Maintenance we maintain and update our clients systems eliminating up to 50% of potential issues.
- Antivirus and spyware software is included and centrally managed with our service.
- We have a technical professional answering the phones in less than 5 minutes 95% of the time.
- The Help Desk not only helps with your computer problems – they will also answer any of your concerns or questions regarding any other programs such as Microsoft Office, Adobe or your industry specific application.
- We manage IT related vendors to ensure that they are performing and the client is not spending time managing them.
- Our state of the art ticketing system will keep a history of all previous issues which allows us to identify trends and make better strategic decisions.
- We give you an entire IT department available to cover all of your needs for a flat monthly fee that you can budget for.
- A CIO is assigned to the client that will manage high level business needs, working closely with the business owners to close the gap between technology and business goals.
- On a monthly basis, the client receives a detailed informative report regarding the overall health of their network as well as the items we have been working on that month.